FAQ’s And T&C’s

FAQ: What should I bring to class?

  • Wear clothes you don’t mind getting clay on, or bring a towel/apron to pop on your lap.

  • Come with short fingernails.

  • If you have long hair, we recommend tying it up for the class.

That’s it! We’ve got you covered with all other tools and materials you’ll need.

FAQ: How do I get there?

You can get to our Central Melbourne studio via the #3, 3a, 5, 6, 16, 64, 67, and 72 trams. The nearest train station is Anzac station, a 9 minute walk away.

You can get to our North Melbourne studio via the #57 tram.

FAQ: Is there parking near the studio?

Central Melbourne: Adams Street, Arnold Street, and Domain Street all have parking. Parking is not timed after 6pm.

North Melbourne: For parking, there is 2P and 4P street parking on Wing Sing Ln around the corner, and a paid parking area on Roden Street.

FAQ: Is there an age requirement?

Unless advertised otherwise, our classes are tailored more towards adults. If you have a minor ( under 18 ) which would like to attend one of our classes they must be accompanied by a guardian. For children below the age of 12, please contact the studio beforehand via email.

FAQ: What happens to my pots after class?

After your class, your pots will have to go through a series of works completed by the TPS Team to become durable and functional pieces of pottery.

For Introductory classes / one-day workshops / private events, your pots will be ready for pick up roughly 6-8 weeks after the date of your class. You will receive a pick up email when they are ready.

For term classes, your pots will be ready roughly 2 weeks after your last class. You will receive an end of term email with a pick up date.

FAQ: How long do I have to pick up my work?

The studio will hold your pieces for you for up to 2 months after the date of the pick up email. After which we unfortunately will have to discard/donate your piece.

(Apologies, but we have a small studio and no means of storing work for longer).

FAQ: Can you post my work to me?

Yes we can. Simply reach out to us via email with your name, the date of your class, the number of pots you have, and your postal address.

We charge AUSPost rates for shipping, and the studio does not take any responsibility for any damages/lost of pots as a result of AUSpost.

T&C: I can’t make it to an Intro class, workshop, or one-off event anymore.

Any reschedulling/cancellation requests 14 days before the commencement of your class will be approved, simply send us an email and we’ll sort it out.

Unfortunately, rescheduling/cancellation requests under 14 days before the commencement of your class are rejected, as last minute changes result in a double loss for our small business. However, we can put you on a waitlist for a make up class if there are any future openings.

We do not offer replacement classes if you fail to attend your class, and have not notified us beforehand.

T&C: I Can’t make it to my term class.

We understand sometimes life gets in the way. If you need to miss a term class, please contact us via email and we will do our best to organise a make up class for you. Please notify us as soon as possible, as make up spots are limited and first come first serve. The studio does not offer any make up classes outside of the term period, and does not offer any refunds once the term has commenced.

T&C: Oh no, I’m running late.

For safety reasons, our open 10 minutes before the start of class and close 10 minutes after the start of class.

Late arrivals surpassing 10 minutes past the class start time may be considered as no show.

T&C: Consent, Indemnity, & Code of Conduct.

By participating in a course organised by Terrapotter Studios, you acknowledge: (1) You are in good health to participate fully in the course and pose no risk to yourself or others. (2) You are responsible for your own individual conduct, and beholden to Terrapotter’s decision to treat staff and other participants with common courtesy. (3) You agree that Terrapotter Studios staff maintain the right to remove you from the course should you fail to comply with any of the rules, fail to disclose any information/disclose inaccurate information, or pose a threat to others. If you are removed from the course, you are responsible for all expenses incurred by Terrapotter Studios, and will additionally will not be entitled to a refund of the participation fee paid. (4) You acknowledge your participation may be subject to injury/risk/damage in property; and assume said injury/risk/damage in property as part of your participation. (5) You indemnify Terrapotter Studios for all claims, including those resulting from your own or others’ participation in the studio.